Edit an event
Which fields you can modify, when you can do so, and what restrictions to keep in mind
When can an event be edited?
An event can always be edited. The only rule is to first deactivate it or put it in maintenance mode.
Deactivate vs Maintenance
- Deactivate: The event disappears from the platform. People who have the link will see a 404 error.
- Maintenance: The event is not bookable but appears with a maintenance banner. It will be available for booking again once maintenance mode is removed.
Restrictions due to existing reservations
Although you can always edit an event, certain things cannot be modified if the event already has recorded reservations:
- A price that is already assigned to the event cannot be edited if it has reservations
- However, you can always create a new price and assign it to the event
Editable fields
When editing an event, all fields are optional. Only the fields included in the request are updated.
Basic information
| Field | Description |
|---|---|
| Name | Public name of the event. |
| Description | Text with the event details. |
| Slug | Friendly URL for the event. Can be edited but not recommended if the event is already published, campaigns are running, or the link has been shared, because it literally changes the event link. Must be unique. |
| Event type | canvas or tickets. Defines the sales model. |
| Visibility | FULL or REDUCED. |
| Tags | List of event keywords. |
| Visual tags | Visual categories (concert, festival, etc.). Must exist and be active in the system. |
Dates
Event dates can be modified at any time, as long as the event is deactivated or in maintenance.
| Field | Description |
|---|---|
| Start date | When the event begins. |
| End date | When it ends. |
| Date TBC | If the date is not yet defined. |
| "Coming soon" mode | Enables or disables announcement mode without sales. |
Images (banners)
Banners can be modified at any time.
| Field | Description |
|---|---|
| Desktop banner | Image ID for large screens. |
| Mobile banner | Image ID for mobile devices. |
| Canvas banner | Image ID for the interactive map view. |
Additional settings
All additional settings are modifiable.
| Field | Description |
|---|---|
| Digital wallet | Enables or disables Apple/Google Wallet. |
| Tax | Tax name and applicable percentage. |
| Promotion | Links or changes the active promotion. |
| Affected businesses | Blocks availability in linked businesses during the event. |
Tickets (Tickets-type events only)
Ticket editing is flexible. You can:
- Create new tickets
- Enable or disable existing tickets
- Add or remove available quantities
- Modify minimums and maximums per ticket
- Update prices, names, and descriptions
If a ticket already has reservations, it cannot be deleted. However, it can be deactivated so it is no longer available for new sales.
Editable fields per ticket
| Field | Description |
|---|---|
| id | Ticket UUID. If included, updates the existing one. If not, creates a new one. |
| Name | Name of the ticket type. |
| Price | Sale price. |
| Quantity | How many tickets exist. |
| Description | Optional description of the type. |
| Minimum per purchase | Minimum tickets per transaction. |
| Maximum per purchase | Maximum tickets per transaction. |
| Active | Whether the ticket is available for purchase. |
Interactive map (Canvas-type events only)
For canvas-type events you can modify:
- The linked locations and active maps within them.
- The price per map element.
- The reserved elements (blocked zones).
- The maximum entries for the event.
If an element has a down payment with a locked price, its price cannot be modified. If the down payment does not have a locked price, the price can be modified even if a down payment is running on that element.
Important restrictions
Required card
This setting can only be enabled for free events where no element has a price. When active:
- The person can reserve, but they must provide their card
- The manager can configure how much to charge as a penalty if the user does not attend or cancels after a specific date
- It is used for free reservations that require a card, with a penalty in case of cancellation or no-show
Cancellation policy
The cancellation policy is tied to the required card option:
- If
cardRequiredistrue: the cancellation policy is mandatory. - If
cardRequiredchanges tofalse: the existing cancellation policy is automatically deleted.